Western Cape Business News

Send  Share  RSS  Twitter  20 Oct 2009

HOSPITALITY: Initiative To Train Waitrons And Bartenders


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Cape Town-based Entrust Management Academy, has started a programme to train waitrons and bartenders in all the necessary skills required to perform a professional service for the hospitality industry in the Western Cape. What is unique about this initiative is that there is no cost to the trainees.

The group being targeted are unemployed at present and this presents an ideal opportunity for them to get into the job market and simultaneously provide much needed professional skills to the burgeoning hospitality industry.

The concept is the brainchild of CE Rahman Murtuza, a doyen of the hospitality industry. He explains what prompted him to turn his idea into a practical solution. “After many years in the industry in various positions, I have learnt that there is a serious shortage of properly trained staff such as waitrons and bartenders. The concept has two objectives. Firstly to provide education and a guaranteed job for all those candidates who complete the course. Secondly to assist hotels, restaurants and other businesses in the hospitality industry, by supplying professionally trained waitrons and bartenders with the necessary skills.

We are working with the Umsobomvu Youth Fund and the Department of Development & Tourism to locate the young people who are currently unemployed and offer them free training. It is vital to provide the right candidates with the correct skills and attitude to be placed in a job. We have the expertise and facilities to do this. We have found that the trainees in the classes held so far are not only enthusiastic, but have learnt and assimilated the necessary skills very quickly. This is good news for the establishments for whom we are providing personnel, as the Cape’s traditional holiday season, as well as 2010, are fast approaching. We are currently working with Fedics (GrandWest), Spier, V & A Waterfront, Newmark Hotels, Winchester Mansions, amongst others to supply successful candidates. ”

The Academy is accredited as an FET provider by the South African Department of Education, Umalusi, THETA, City & Guilds, London Chamber of Commerce. It is also recognised by the following institutions: South African Chefs Association, UCT Institute of Development and Labour law, UCT Graduate School of Business, Peninsula Technikon, Mancosa, Regent Business School and the Western Cape Department of Education.

Murtuza concludes,” We have established a reputation for achieving excellent results with all the students who have passed through the Academy so far. We intend to continue this success by providing much needed skills in an area of the hospitality industry that is often overlooked. How often does one go to an hotel or restaurant and find the service from waitrons or bartenders lacking? We are sure that this initiative will make a meaningful contribution to job creation, as well as a more professional approach from the industry to hiring properly trained and qualified staff.”

For more information please phone 021 595 1180 or email

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