VENTURES: NH3 Hitting The Right Formula
Recent Western Cape Business News
OPERATING from the unlikely setting of a small castle in Maitland Industria, with turrets, heavily bolted doors, and as managing director Hamish Horrell puts it, lacking only a moat, NH3 Refrigeration is doing pretty good business these days.
Being in a castle may suggest a defensive mentality, but with NH3 that is certainly not the case. They are positive, pro-active and outgoing, as both Horrell and his sales and marketing manager Chantal Kisten amply testify. The company believes in building good customer relations by providing the best possible service on a 24/7 basis - and as a result they have done very well since inception in December 2006.
NH3 Refrigeration specialises in industrial and commercial refrigeration, mainly for the various wineries, food processing plants, the fishing industry, the dairy industry and the mining industry - but also for clients in various other sectors.
They supply and install new and fully refurbished second-hand plants, and in specific cases will manufacture and design to a customer’s requirements. They also provide a maintenance and technical back-up service, and have an extensive stock of spares.
“In fact,” says Chantal, “we have the vast majority of the spares and equipment anyone could want, and if we happen to be temporarily out of stock of any item, we will source it for the customer and deliver it in double quick time.”
Though based in the Cape, and servicing mainly the Western Cape, the Eastern Cape and the Northern Cape, the company also deals internationally, and has clients in Johannesburg, Durban and other parts of South Africa, in African countries such as Kenya, Ghana and Zimbabwe, and as far afield as Russia and countries in Eastern Europe.
In addition, says Hamish Horrell, they do a good deal of business with ships visiting the Cape from various parts of the world. Replacement or repair of faulty equipment, or general maintenance while the ship is in port, are all part of NH3’s regular work.
The company stocks a wide range of the top brands, ranging from the world-famous Hasegawa compressors to Snowkey ice making machines and Danfoss, Hansen, Witt and RS equipment, to name just some. They also maintain a good stock of compressor oil.
While the recession affects everyone to some extent, Horrell says, companies in the sectors they supply need the services they and other refrigeration companies provide, and cannot simply economise on refrigeration. It is an essential factor in their businesses.
“We concentrate on making sure that we supply top-class spares and equipment, backed by prompt and efficient attention to customer’s requirements - service, in fact, with a smile. We find it’s a pretty good formula.”
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