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COMMUNICATIONS: Awards Celebrate Excellence In Western Cape


Recent Western Cape Business News

The local BPO sector is preparing itself to be shaken not stirred, in the fifth annual Western Cape BPO & Contact Centre Awards taking place on 14 August 2009 at the Cape Town Convention Centre.

The James Bond themed awards banquet hosted by CallingtheCape and co-sponsored by Merchants and Fusion Outsourcing recognises excellence within the BPO sector, bringing together government, corporates and call centre operators from across the province.

Last year’s ceremony was a great success and provided exposure to those who have helped make Cape Town a respected call centre destination,” says Jo-Ann Johnston, Chief Director: Industry Development for the Department of Economic Development and Tourism in the Western Cape.

Due to the popularity of last year’s awards, the categories for 2009 have been extended to allow emerging companies for the first time to compete in categories specific to their size. The categories include: Manager of the Year, Supervisor of the Year, Agent of the Year, Trainer of the Year, Technical Innovation of the Year and Best Business Processing Centre/Contact Centre.

The winners of their respective categories will be put forward to the National BPeSA awards taking place in November, where they will compete against call centres from across South Africa.

The awards ceremony is always a fantastic event and provides the perfect opportunity to showcase the quality of staff in the BPO sector,” says Kwanda Modise, Manager Economic Development Facilitation, City of Cape Town.

The BPO sector is responsible for providing employment to an estimated 100, 000 people in South Africa and is one of the fastest growing sectors in the Western Cape.  According to the recent CallingtheCape/Deloitte Annual Key Indicator Report, the number of people employed through the BPO sector in the province, rose from 6500 in 2003/04 to 27 819 in 2007/08, a figure which is set to grow even further in 2009.

 “With the recession affecting us all, the BPO sector is one of the few industries expected to continuing growing over the next few years,” says Zungu. “This has been achieved through the hard work and dedication of thousands of South Africans and as a result, it is important that we acknowledge and praise them for their efforts.”

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