CONFERENCE: Africa's Largest Customer Experience Summit Comes to Cape Town
Recent Western Cape Business News
THE LARGEST Customer Experience Management Summit in Africa will take place on the 16th and 17th of August 2017 at the Century City Conference Centre in Cape Town. Now in its 6th year, the summit has grown exponentially, already showing a 35% increase in attendees on 2016’s event.
With swift advancements in technology, industries need to be innovative and flexible to changes within the CX ecosystem. CEM Africa 2017 will explore both the current and future state of CX. The event commits to strengthen the industry within the African continent by providing a platform for the sharing of ideas and the development of the CX industry.
The summit provides a platform for like-minded CX professionals to showcase their extensive industry knowledge as well as solutions to shape consumers’ perception of brands in an authentic and relevant manner. With over 50 speakers presenting informative and educational workshops and keynotes, the event promises to provide invaluable insider knowledge into every aspect involved in creating an exceptional customer experience.
“Customer Experience is a rapidly growing discipline and profession across the African continent. >From Ghana to Kenya; Namibia to Malawi; Tanzania to Botswana; Nigeria to South Africa; marketing, service and customer experience professionals are educating, influencing and inspiring organisations across multiple industries to understand the need to transform and improve customer experiences”, says Advisory Panelist, Ian Golding, Customer Experience Consultant from the UK.
The CEM Africa Summit agenda will explore four key topical tracks: The Influence of Advancing Technology; Redesigning the Customer Journey; Internal Changes for Positive Experiences; and Understanding the Customer.
The advisory panel includes: Prof. Adre Schreuder, CEO and Founder, Consulta and Sacsi; Iain Meaker, Executive Manager - Commercial Distribution, Comair; Ica Van Eeden, Former Head of Customer Service and Experience, Takealot; Ian Golding, Certified Customer Experience Professional; and Shep Hyken, Customer Service Expert.
Speakers include CX thought-leaders such as: Sven Schoof, Head of Customer Experience at Spree; Phakiso Tlali, Director, Customer Experience at Gauteng Provincial Government; Graham Stephen, Chief Commercial Officer at Wonga; Julio Hernandez, Global Customer Lead at KPMG; and Khomotso Molabe, Executive and Head: Client Experience Transformation at Standard Bank.
For the first time ever, Kinetic will be hosting the Customer Experience Africa Awards on the evening of the 15th of August at the Century City Conference Centre. This gala evening, preceding the summit, will recognise the most influential brands, therefore celebrating and promoting the highest level of customer experience in Africa.
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