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INFOTECH: Transporters Get A Push

 



Recent Western Cape Business News

The Public Transport Servicing Centre (PTSC)in the Western Cape is increasing the efficiency and effectiveness of the administration of applications for operating licenses for regional transport operators, along with the assistance of IT services and solutions provider, Datacentrix.


"The Provincial Operating Licensing Board (POLB) requires specific documentation from applicants in order for it to assess the compliance and validity of an application," explains Maliviwe Lumka, senior manager, Public Transport Service Centre. "The documentation received with applications often requires the submission of the same document on many occasions at a cost to both the operators and the POLB in terms of copies, handling and storage.

"Based on this, it made sense for the POLB to seek out methods of reducing the burden of submission and the costs involved, while concurrently cutting its own storage burden in terms of the substantial paper trail caused by documents within this process."

Additionally, the PTSC is re-locating to Athlone in the first half of 2009 and needs to manage the move of historic paper files to their new location.

This carries a risk of loss of documents that hold significant importance to the centre for defending previous decisions as well as records of the new applications and decisions.

In order to achieve these two objectives, the PTSC is working closely with Datacentrix to convert its paper records into digital images for the facilitation of safe storage, quick retrieval and proper records management throughout the document’s life cycle, using Open Text’s Livelink document and knowledge management software.

"Datacentrix is currently working closely with various members of the PTSC team, particularly management and registry staff, in order to successfully implement this project. This includes ensuring that all members of the PTSC team are fully equipped and trained to better meet the needs of its clients making use of Livelink functionality and electronic storage and retrieval of documentation."

The scope of the project includes the implementation of the Livelink application and hardware at the Goulburn centre and installation of Livelink remote cache servers in Piketburg and George.

"Livelink’s richly featured enterprise services include virtual team collaboration, business process automation, enterprise group scheduling and information retrieval services, all tightly integrated into a solution that is easily customised and extended."

According to Lumka, the project will result in a number of benefits for the PTSC, such as a reduced cost per application for the applicant, increased efficiency in the front office process with less paper to handle and a decrease in the number of documents to be stored and copies to be made by the PTSC, leading to reduced paper costs. "In addition, the centre will lower the risk of loss of critical documents during its move, reduce transportation time, resource and cost of moving applications from its satellite offices as well as decreasing the query resolution time from satellites offices," he concludes.

Datacentrix is a leading, black empowered IT company that provides computingpower, business value and solutions to corporate South Africa. Datacentrix celebrated 10 years of successful performance since its listing on the JSE Limited in September 1998.


 
 
 
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