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Send  Share  RSS  Twitter  13 Feb 2009

FINANCES: PFA Winds Down Cape Town Operations

 



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Work is progressing well to wind down operations of the Office of the Pension Funds Adjudicator (OPFA) in Cape Town, which is scheduled to close in December, in line with a decision made by the Financial Services Board (FSB) in 2005.

According to the FSB, historical data has indicated that more than 75% of the complaints were being received at the Johannesburg branch. It was also becoming increasingly expensive to run two offices. Thus the decision was made to create a central office in Johannesburg from which all complainants will be received.

The PFA, Ms. Mamodupi Mohlala, has confirmed that winding down operations are now well underway in Cape Town, with the first steps involving a move to smaller offices situated on the 4th Floor, Letterstedt House, Southwing, which is at the corner of Camp Ground and Main Street in Newlands on Main. Therefore for now it is business as usual with the Cape Town PFA offices continuing to use their current telephone numbers.

The process of closing down the Cape Town offices of the PFA started last year with a lot of internal work during which Mohlala informed employees that their current positions were guaranteed on the same terms and conditions post 2009, should they wish to relocate to Johannesburg. All costs of their relocation would be borne by the PFA.

“Some of the employees have taken up the PFA’s offer to relocate to the Johannesburg offices and I am pleased with their decision because as I emphasized last year the PFA is committed to retaining as many of the Cape Town staff members as possible as they are all highly competent, talented and committed employees,” Mohlala says.  However, those seeking new jobs have the full support of the PFA.

In addition, Mohlala has re-assured the public that the centralization of the OPFA’s operations to Johannesburg will in no way affect the quality of service consumers expect, or the time frames associated with investigation and resolution of complaints received.


 
 
 
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