MARINE: MTU's Online Search For Spare Parts
Recent Western Cape Business News
MTU South Africa, supplier of engines, complete propulsion and power systems now offers customers online search for spare parts: the Parts Search Portal.
The aim of creating the Parts Search Portal was to enable customers to search for up to six parts at a time, at a click of a button to access the Parts’ description and stock availability. This function allows for MTU SA customers to go online and conveniently search for parts they require, saving them valuable time that would have been spent on making a call to the sales department. Further to stock availability, the number of units available can be viewed, as well as where the parts are located, being either at the Cape Town or Johannesburg warehouses.
“The Parts Search Portal offers customers fast and efficient service by eliminating telephone time wastage and optimising the customer’s purchasing experience. All necessary contact information is provided on the portal, so customers have everything they require to make their ordering and purchasing of parts hassle free,” says Michael Baumann, managing director of MTU SA.
The Parts Search Portal can easily be accessed online via www.mtu-parts.co.za. The portal is linked from MTU SA’s homepage www.mtu-online.co.za. Customers need to register to create an account in order to access the search function.
The Parts Search Portal has seen a considerable increase in registrations since going live a year ago and is proving to still be successful amongst customers. To ensure continuous customer satisfaction, the stock database is updated daily to reflect current unit numbers. MTU SA is also currently working on adding a new engine part search function.
MTU South Africa, part of the Tognum Group, is responsible for sales and support services of MTU diesel engines and MTU Onsite Energy distributed energy systems in most of sub Sahara Africa. The engines are used extensively throughout Africa and are renowned for superior performance under the most demanding of conditions.
The Tognum Group is one of the world’s leading suppliers of engines, propulsion systems and distributed energy systems. These products are based on diesel engines with up to 9 100 kilowatts (kW) power output, gas engines with up to 2 150 kW, stationary fuel cells up to 345 kW and gas turbines up to 45 000 kW.
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