OUTSOURCING: Quality Sets W Cape Apart As Classy BPO Destination
Recent Western Cape Business News
Over the past decade, the local BPO sector has developed into a world class destination, attracting many high profile British investors.
Eben Louw co-founder of Mango 5 call centre started his business in 2005 to cater for the lucrative UK outsourcing market. Since then he has seen it grow with offices in Cape Town and Durban, employing 140 staff.
According to Louw, South Africa’s BPO sector is perfectly positioned to cater for the UK market.
In order to attract foreign investment, your business needs to be built around quality. At Mango 5 we have a dedicated Quality Assurance team who conduct regular internal audits to ensure our processes are up to standard. If your quality levels drop, it will impact across your business, leading to lower productivity.
One area that sets South Africa apart from the likes of India and the Philippines is the value that we bring to the table. We might not be as cheap as India, but when it comes to other facts, such as cultural fit, quality standards, high productivity and commitment to the job, we are right up there with the best. Our business prides itself on offering client’s value as opposed to just cost savings.
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