Search:  
Western Cape Business News
974
VIEWS

Send  Share  RSS  Twitter  28 Mar 2010

INFOTECH: Western Cape BPO's Embrace QMS

 



Recent Western Cape Business News

LCT Solutions and the South African Bureau of Standards (SABS) have partnered with BPeSA Western Cape to subsidise local BPO&O service providers with the implementation of an internationally recognised Quality and Business Management System which aims to provide ISO 9001accredidation.

A Quality Management System (QMS) can be defined as the company structure, procedures, processes and resources needed to implement quality management.

According to Fagri Semaar Interim CEO of BPeSA Western Cape, the feedback to the programme has been excellent, at present we have three BPeSA members signed up; SA Commercial, Pixel Faerie and Exigent, and we expect more to follow.

We chose to implement a Quality Management System because we are committed to delivering the best service to our clients. For SA Commercial it is all about business retention, aggressively growing our business and focussing on improved systems,” says Renee Keeble CEO of SA Commercial Direct.

Alistair Corder owner of LCT Solutions says, “A major benefit of investing in QMS is that it compels companies to look at all aspects of their business, not only the quality aspect in isolation.”

The system brings two important criteria into focus, namely customer’s requirements and company’s requirements, says Corder. “The entire QMS process is driven towards customer service. It assists a company in understanding what its customers’ needs are, making it simpler to deliver, while meeting customers’ needs and expectations.”

Studies have shown that as a result of increased efficiency and productivity, certified companies show improved financial performance in comparison to uncertified companies.




 
 
 
mike-scholtz-electricalBubble-Chairsolive-studioBusiness Profilesweb-design-cape-town
 
   
 
 
 
  Accomodation
Accommodation


Online Foreign Exchange
Foreign Exchange


Directory
Directory


Fax
Fax 2 Email


Finance
Finance


Furniture
Furniture


Casino
Online Casino


Restaurant
Restaurant


Auctions
Shop Online


Study IT
Study IT Online


Web design
Web Design


Weddings
Weddings


Work
Work from Home
 
 
 
 
 
Company News
 
 

 

© 2019 www.wcbn.co.za. All rights reserved.

Daily Newsletter Subscription

 

Subscribe to the Western Cape Business News Daily News and information email (it's free).

Thank You
Your email address has been added.

Name:
Email Address: