COMMUNICATION: BPO Investment Offers 800 Jobs In The WCape
Recent Western Cape Business News
Two leading international BPO providers Stream Global Services and eTelecare Global Solutions have combined to form a new consolidated entity that will retain the name Stream Global Services. This combination is expected to create an additional 800 local jobs during the next 12 months.
The combination of eTelecare and Stream Global Services expands the company’s global footprint allowing transfer opportunities to Africa, the Middle East, the Philippines and America to name but a few. This will assist with skills transfer and the exchange of best practices further enhancing the value that Stream brings to its customers.
“We recruit individuals with strong people skills, a good work ethic and those not afraid of hard work,” says Wynand Schutte, MD of Stream South Africa. “If employees are ambitious enough, the Call Centre environment provides a solid and rewarding career path.”
Stream has implemented various leadership and management development programmes for it s staff which has increased the number of different job roles allowing for increased job progression.
Further fuelling the creation of jobs to the BPO industry in the Western Cape is the first-rate service provided by Call Centre Agents. “Our service professionals have been upskilled in various ways from being trained to take complex technical support calls to fulfilling leadership roles within the company at a level matching that of international best practices”, says Schutte. In addition he adds, “Not only do they have the opportunity to grow within the company, the training they receive through Stream empowers them in the market place as a whole.”
With the assistance of SETA’s Call Centre Learnership programme, Stream will develop skills within previously disadvantaged communities providing individuals not only with a qualification, but the opportunity to participate in the broader South African economic environment in a sustainable manner.
“The face of the Call Centre is changing as a result of the rapid growth the industry has seen over the last few years,” says Schutte. “A position as a service professional at Stream provides many avenues of opportunity for individuals seeking a career in customer service and looking to develop new skills.”
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