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Send  Share  RSS  Twitter  23 Oct 2014

INVESTMENTS: Office of PFA Leaves Town

 



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The adjudicator for The Office of the Pension Funds Adjudicator (PFA), Mamodupi Mohlala has confirmed that the Johannesburg office will become the PFA headquarters resulting in the closure of the Cape Town branch. She confirmed that the Cape Town office will officially close its doors effective December 2009. Operational requirements have dictated the decision - made by the Financial Services Board in 2005 – and which is now being put into effect.

According to the FSB, historical data has indicated that more than 75% of the complaints were being received at the Johannesburg branch. It was also becoming increasingly expensive to run two offices. Thus the decision was made to create a central office in Johannesburg from which all complainants will be received.

“Part of my mandate as the adjudicator of the PFA – per the decision made by the FSB in 2005 - is to facilitate the closure by December 2009. PFA employees have all been informed that their current positions are guaranteed on the same terms and conditions post 2009, should they wish to relocate to Johannesburg. All costs of their relocation will be borne by the PFA. However, staff seeking new jobs will have the full support of the PFA. A Consultant has been appointed to facilitate the consultation process with the staff in Cape Town,” says Mohlala.

“The PFA is committed to retaining as many of the Cape Town staff members as possible as they are all highly competent, talented and committed employees,” she says. 

“It is important to the OPFA to retain their staff as they are all not only highly skilled, but have made significant contributions to the office since the inception of the organisation in 1998.” she adds.

In conclusion: “As from 2010, consumers will have to submit their detailed written complaint to the Johannesburg office. This will in no way affect the quality of service consumers expect, or the time frames associated with investigation and resolution of complaints received.


 
 
 
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